Privacy Policy

Shaima Info Tech - Privacy Policy Effective Date: October 25, 2025 This Privacy Policy describes how Shaima Info Tech ("we," "us," or "our") collects, uses, and discloses information when you use our AI Chat Bot platform (the "Service") located at https://server.shaimainfotech.com/. 1. Information We Collect We collect information to provide and improve our Service to you. 1.1 Information Provided by You (PII) When you register for an account or interact with our Service, you may provide us with personally identifiable information, including: Registration Data: Your name, email address, company name, phone number, and billing information. Customer Support Data: Information you provide when contacting our support team. 1.2 Information from Your Chatbots (Interaction Data) Our service enables you to create and deploy AI Chatbots. When end-users interact with your deployed Chatbots, we process the following data on your behalf: Conversation Logs: The raw text of conversations between your end-users and your Chatbots. Metadata: Timestamps, device information, and IP addresses associated with chatbot interactions. Note: This data is primarily collected and used to train and improve your specific Chatbots and to provide you with analytics, but it may contain sensitive information belonging to your end-users. You are responsible for ensuring your Chatbots and data collection practices comply with privacy laws. 1.3 Usage Data (Non-PII) We automatically collect information about how the Service is accessed and used by you: Log Data: Browser type, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and unique device identifiers. Cookies and Tracking: We use cookies and similar tracking technologies (like web beacons) to track activity on our Service and hold certain information (e.g., session management). 2. How We Use Information We use the collected data for various purposes: To Provide and Maintain the Service: To operate our platform, process transactions, and fulfill your requests. To Improve the Service: To analyze usage trends, fix errors, and develop new features for the platform. Account Management: To manage your account, verify your identity, and provide customer support. Security: To monitor for and prevent technical issues, fraud, and illegal activities. Communication: To send you service updates, security alerts, and administrative messages. 3. Data Retention and Security 3.1 Data Retention We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 3.2 Data Security The security of your data is important to us. We implement commercially acceptable administrative, technical, and physical security measures designed to protect your Personal Data and Chatbot Interaction Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. 4. Disclosure of Information We may disclose your personal information in the following situations: With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, cloud hosting providers). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Compliance with Law: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). Business Transfers: In connection with a merger, acquisition, or asset sale, your Personal Data may be transferred. 5. Your Data Protection Rights Depending on your location, you may have the following data protection rights: The right to access, update or delete the information we have on you. The right of rectification to have your information corrected if that information is inaccurate or incomplete. The right to object to our processing of your Personal Data. The right to request the restriction of the processing of your personal information. The right to data portability to receive a copy of your personal information in a structured, machine-readable format. The right to withdraw consent where Shaima Info Tech relied on your consent to process your personal information. 6. Children's Privacy Our Service is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. 7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. 8. Contact Us If you have any questions about this Privacy Policy, please contact us: By email: admin@shaimainfotech.com By visiting this page on our website: https://shaimainfotech.com